1、After-sales Guarantee & Policy
We offer a standard 1-year warranty on our products. If you'd like extended coverage, it’s available for $200 per year.
2、 Request Repair Service
1.Rapid Response, Efficient Solutions
●24h on weekdays, 11h on weekends
●Multi-channel support: phone, online chat, ticket system
●Fast commitment: 5-min response, solution within 24h
●Smart ticketing system: auto-assignment + priority for complex cases
2. Professional Technical Team
●Expert support with R&D/technical background
●Proactive alerts: system monitors device status and contacts clients in advance
3. Highly Customized Services
●Flexible packages: basic maintenance, ext ended warranty, tailored plans
4. Transparency & Client Engagement
●Real-time progress tracking with dedicated account manager
●Service reports: regular maintenance reports + optimization advice
3、Value-Added Services
Comprehensive coverage in Germany, the UK, and France, offering remote troubleshooting and on-site repair as needed