1.Rapid Response, Efficient Solutions
24h on weekdays, 11h on weekends
Multi-channel support: phone, online chat, ticket system
Fast commitment: 5-min response, solution within 24h
Smart ticketing system: auto-assignment + priority for complex cases
2. Professional Technical Team
Expert support with R&D/technical background
Proactive alerts: system monitors device status and contacts clients in advance
3. Highly Customized Services
Flexible packages: basic maintenance, ext ended warranty, tailored plans
4. Transparency & Client Engagement
Real-time progress tracking with dedicated account manager
Service reports: regular maintenance reports + optimization advice