🏬 Products
Q: Do you have real-life examples of where your machines are used?
A: Yes! Our machines are already running in over 2,000 locations — including cafeterias, office buildings, community centers, school campuses, factories and residential areas. You’ll find them across the U.S., Singapore, Malaysia, mainland China, and Hong Kong SAR. Visit our Showcase page to check out real customer setups and use cases.
Q: How does your machine identify products?
A: Our vending machines use AI recognition to identify products as customers swipe/tap their card and open the door.
Q: Is your machine air-cooled or direct-cooled?
A: We use air-cooled freezers from an Italian-European brand with over 20 years of experience. These units work like household air conditioners and prevent frosting.
Q: Is your equipment rainproof?
A: Our machines are splash-resistant but not fully waterproof. We're actively exploring canopy solutions for enhanced outdoor use.
Q: Can your equipment perform age verification for alcohol or tobacco sales?
A: Age verification is not currently enabled. We're evaluating third-party solutions for future integration
💳 Payments
Q: How are POS fees charged?
A: The POS machine incurs a monthly rental of $10. Transaction fees 5.95%, and merchants can confirm final rates with their bank during onboarding.
Q: Why is pre-authorization required?
A: Pre-authorization is a temporary hold on your card to confirm you have sufficient funds. It ensures a smooth payment process and protects against unpaid orders. Unlike traditional stores, HAHA Smart Vending authorize entry first and charge after you select items. This hold:
● Verifies your card is valid
● Reserves the necessary funds (as per card network rules)
● Follows industry standards for unattended food and beverage purchases (like gas stations)
Q: How do pre-authorization refunds work?
A: Refunds are processed by the customer’s bank within 7 days. Delays depend on the bank.
Q: How do operators handle payments and taxes?
A: Payment collection and tax reporting depend on each device owner's business model and local regulations. Please consult our sales or finance team for specific guidance.
📦Shipping
Q: Where do your products ship from?
A: We ship from a global network of strategically located warehouses to ensure fast and efficient delivery. Our current warehouse locations include:
● United States – 7 facilities in Los Angeles, San Francisco, Dallas, Houston, Chicago, Florida, and New Jersey (Free pickup available at these locations)
● France – Near Paris
● United Kingdom – Near London
Q: How can I get a shipping quote?
A: Shipping rates vary by device model, quantity, and delivery address. Please contact our sales team for a personalized quote.
Q: How long does shipping take?
A: For most U.S. destinations, shipping takes 5 to 10 business days. Free warehouse pickup is also available.
🛠️ Support
Q: What kind of after-sales support does your customer support team provide, and how can I contact them?
A: Our customer support team is here for you 7 days a week, from 9 AM to 9 PM (EDT). We offer reliable and responsive technical support, including on-site repairs if needed. If you have any questions or need assistance, just email us at sales@hahavending.com or call +1(323)767-7987.
Q: What is your warranty policy?
A: We offer a standard 1-year warranty on our products. If you'd like extended coverage, it’s available for $200 per year. For more details, feel free to reach out to our sales or support team at sales@hahavending.com or call +1(323)767-7987.
Q: Where can I find instructions for using your app and system?
A: We provide comprehensive user guides and helpful video tutorials to get you started. If you need personalized assistance, our support team is happy to help via email sales@hahavending.com or phone +1(323)767-7987.
Q: How do I set up an account or activate devices?
A: Account setup usually takes 1 to 2 weeks and doesn’t require having the machine on hand. For step-by-step help, please contact our support team by email at sales@hahavending.com or phone +1(323)767-7987.